Managed Services For It Operations Management

Diversified global insurer having operations around the world providing insurance products and services to meet the needs of individuals, families, and businesses.

THE BUSINESS CHALLENGE

Backlog work request from 2014 and reactive IT Operations
ITSM / ITOM data silos and manual incident resolution
The scale and frequency of manual tasks generated a significant risk of human error

TECHNOLOGY COMPONENTS

ITM, Netcool suite of products, IPSoft, and BMC Remedy

THE APPROACH

Conducted workshops with business and IT stakeholders to understand challenges
Integrated various monitoring solutions and established centralized event management
Developed correlation polices to deduplicate events
Integrated event management solution with IPSoft for auto-remediation
Created SOP documents and supported IPSoft team development of automation scripts
Validated the automation logic and results

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TRANSFORMATIONAL EFFECTS

Faster incident remediation using IPSoft automation tools
Great reduction in human error with manual tasks
Exponential growth of end customer confidence
91% reduction of backlog work requests within 5 months
Addressed up to 50% of reporting needs and automated 90% of SLA metrics and reports

TESTIMONIALS

Our engagement with Trianz has now exceeded three years, and together we have delivered many significant initiatives in that time. Many of our successes could not have been achieved without our partnership. In many ways, Trianz has already put our products ahead of the curve.

Director of Quality Assurance

Top 10 US Life Insurance Company

The white glove approach, agility, and flexibility of the team helped us to tap opportunities in the ever-changing business environment.

Director of Customer and Partner Services

A Leading Global IT And Networking Organization

Trianz team worked side-by-side with us to transform our sales operations. Now, we have complete visibility into everything from our supply chain to sales and pricing. Our partnership with Trianz has been exceptional.

Director – Accounts and Cost

A National Cattle Feed Supplier

The team at Trianz worked tirelessly to propose a system that overcame our business challenges. Rising to the occasion, they simplified our processes, enhanced the system and increased productivity. There’s no doubt; our ongoing success was enabled by our partnership with Trianz.

Director

A Leading Commercial Automobile Liability Insurance Provider

Trianz commitment to taking end-to-end ownership of developing the e-commerce web app is exemplary. Their dedicated involvement was key to us garnering the advantages of automated test suite development and manual testing

Managed Services for IT Operations Management