Product Engineering Cloudification
The software conglomerate develops innovative software products and offers them on-prem or as cloud-hosted business platforms.
Business Challenge
Proactive and reactive support for managing the client’s operating system, application deployment and production.
Technology Components
AWS and Trianz’ Cloud Support Portal
Approach
Established automation through scripts, tools, etc. where necessary for efficiency, monitoring and easy infrastructure management.
Integrated DevOps platforms/tools identified and leveraged by client through cloud deployment.
Periodically reviewed architecture and provided necessary feedback towards (cost) optimization as per best practices.
Performed load testing on target test infrastructure for performance tuning of the infrastructure.
Provided a portal login, Cloud Support Portal, to help the client raise support requests and have access to relevant information on the supported environment.
Transformational Effects
Minimized downtime by eliminating trial and error.
Enhanced visibility of software-hardware allocations and capacity monitoring.
Facilitated usage-based allocations of revenue/cost centers directly into general ledger; streamlined new hire onboarding process using a single self-service offering and auto routing of those requests, reducing the manual effort.
