Remote Infrastructure Services

An SOC-compliant, 24x7 network operations center utilizing ITIL framework for operations and incident management

One of the largest data center hosting services provider that currently operates 175+ data centers in 44 major metropolitan areas in 22 countries across five continents.

Business Challenge

• Availability of multiple tools for performing similar functionalities

• Lack of centralized repository

• Identifying patch vulnerabilities, non-compliance configurations across the network

• Compliance issues with OS patching and 3rd party application patching

Business Objectives

• To manage software across different platforms

• To enforce continuous security compliance that validates the security threats and remediates the issues in real-time

• Policy visibility between IT Operations and Security

• Support and control of workstations from a central location

• Real-time visibility to endpoint changes

• Speed and accuracy

The Approach

• Strategy to build BigFix Infrastructure and distribute BigFix agent to all servers/desktops/laptops

• Implementation of Bigfix to eliminate the drawbacks with the existing solution and to secure the servers/desktop./laptops in an effective manner

• Process for deploying patches related to operating system vendor

• Automated Bigfix agent deployment solution to install BigFix agent and configure all client related settings

• Distribute remote control agent to all servers/desktops/laptops to manage/access those machines remotely

• Deploy scanners across all servers/desktops/laptops to discover software and hardware data

• Configure all security health check related settings based on customer agreed technical specification documents and scan all machines to find and remediate all non-compliant settings

Transformational Effects

• Provided a centralized solution to manage all servers, desktops and laptops within single console (patch deployment, software deployment, software & hardware inventory, remote control, security and compliance).

• Provided an automated approach to update all servers with security related policies, which includes virus definition updates, pattern updates and agent updates.

• Effective handling of security threats and vulnerabilities, and real-time visualization of current status.

• Facility to control/access desktops/laptops/servers remotely

• Perform security health check scan and ensure all configurations are compliant