Shopper 360ᴼ

Customer Dashboard Experience

A global payments and technology company partnered with Trianz to digitize its clients’ access to data with a set of business intelligence dashboards and data monetization framework.

Business Challenge

• Create a data monetization solution targeting sales & marketing divisions of global retail merchants (B2B solution), with insights on shopping trends and customer behaviors, by leveraging the card transactions data.

• Implement a cutting-edge tool within an aggressive timeline, while still supporting flexibility of experience, platform and technology.

Technology Components

• Hadoop, HDFS, Hbase, HIVE, FLUME, Pentaho, Oracle

The Approach

• Clearly established team responsibilities and development processes

• Adopted an agile development methodology spanning the global workforce

• Ensured development of application framework and to-be-extended services

• Closely monitored alignment with customer needs

• Assessed application quality and readiness for release

• Obtained management buyin, conduct communications for release

Transformational Effects

• Enhanced engagement with merchants, providing better access to their data and insights

• Instilled software development best practices, especially with dual-shore development models

• Support for multiple business models and geographic locations with the help of configurations