Global Payment Provider Seeks Customer Dashboard Experience
Trianz was approached by a global payments provider that needed assistance with digitalizing data access for its customers. This would involve the creation of a business intelligence and data monetization framework, giving the client’s customers a 360-degree customer view.
Business Challenges for the Global Payments Provider in Merchant Management
A data monetization solution was needed targeting sales and marketing divisions in partnered retail merchants across the globe. This would provide insight on shopping trends and customer behaviors using transactional data, something which was not possible with their current system.
The solution was cutting edge, and the client had aggressive timescales for project completion. The project needed to be managed in tandem with supporting the flexibility of the customer experience, platform capabilities, and technologies.
Technology Components Sourced by Trianz for the Global Payments Provider
Trianz sourced the following technology components to help the global payments provider achieve its project goals:
Hadoop was chosen as a software library framework for distributed big dataset processing using compute resources in the cloud.
The Hadoop Distributed File System (HFDS) was chosen as it can run on commodity hardware and uses the Hadoop software library to facilitate processing.
Apache HBase is a Hadoop database that operates in distributed, scalable big data environments with leading real-time read/write performance.
HIVE is an open-source data warehousing platform built by the creators of Hadoop.
FLUME was chosen as a distributed service for collating, aggregating, and translating the location of large amounts of log data.
Pentaho was chosen as a data integration and analytics solution, offering access, preparation, and analytics for all data from any source, in any environment.
Oracle was chosen as the cloud distribution platform to host these components.
How Trianz Approached the Data Monetization and Business Intelligence Project
A specialist Trianz team established internal team responsibilities and mapped development processes.
From there, the team adopted an agile development methodology due to the distributed nature of employees within. This would help orchestrate software development despite time zone differences.
Next, an application framework was developed alongside a future to-be-extended service framework. This would govern how data monetization and business intelligence would operate on the network.
This framework was then monitored in close alignment with customer needs, with remediation steps taken to ensure suitability for the client’s partnered merchants.
An assessment of application quality and candidacy for live deployment took place, achieving a green light from key stakeholders. This was followed by management buy-in and a release phase where the system was announced across the business and to its global merchant network.
Transformational Effects for the Global Payments Provider
The global payments provider enhanced its engagement with merchants by offering better quality services for data access and insight generation.
Trianz helped to instill new software development best practices in the payment providers internal team, assisting with any future dual-shore development models.
Finally, support for multiple business models and geographic locations was enabled for the data monetization and analytics platforms. Configuration frameworks ensured that the right functionality and security rules were in place for the target merchant.
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