Simplifying IT operations management
Your enterprise’s IT infrastructure is uniquely designed to meet your varied customer needs and requests. As your enterprise grows, your infrastructure becomes more complex. When this is combined with an increase in cloud adoption, your enterprise will be dealing with complex hybrid infrastructure. In fact, at a certain stage, it will become mandatory for your enterprise to automate as many IT services as possible. And when your businesses expand globally, responding to IT support requests rapidly becomes a compulsion. Not being able to resolve an issue immediately can cause serious, yet preventable, problems.
IT operations management (ITOM) services, one of Trianz’ core focus areas, is an essential component of the ever-expanding IT system spectrum. ITOM covers incident management, knowledge management, service request management, asset management, besides service portal and change management. ITOM focuses explicitly on restoring a faulty service almost instantaneously by automating the resolution of IT infrastructure incidents.
Understanding service automation requires knowledge of how common IT issues can be automatically resolved and enriched for resolution by first-tier technical support, rather than depending on specialists. This enables your specialists to focus on other business-critical functions. For effective operations management services, it is imperative for you to have a robust and integrated IT Service Management (ITSM) infrastructure.