For any IT Service Management (ITSM) deployment to be successful, it is critical to clearly define and implement the right processes and policies. We often see that many ITSM implementations fail not because of technical challenges, but due to incorrect application of the underlying processes.

While most organizations have started to adopt ITIL for service management operations such as service requests, incident management, change management, configuration management and other ITSM processes, it is important to note that ITIL is only a guideline built on best practices and frameworks. It still needs modifications and tweaks to align it with your organization’s service management needs. At Trianz, our ITIL Process Consulting experts consider an implementation successful when it helps enterprises meet their business objectives without the need for complex process customizations. And to achieve this, organizations have to define a clear service management strategy and implementation plan tuned to their specific needs.

With more than 150 successful implementations, Trianz has radically transformed the enterprise IT service management environment for its clients by helping them modernize and deliver services faster. Our certified ITIL professionals leverage their experience across multiple industry domains to help clients define, develop and implement the right mix of processes. We frequently conduct a series of workshops for each of the ITSM modules to empower our clients so that they can optimize the implemented processes without complexities based on their business needs. Our Change Management team also drives communication and training to ensure faster adoption of the new processes and technologies.

  • Authentic conversations and employee engagement
  • Increased cool brand image
  • Next generation workforce enablement
  • Increased agility, innovation, and loyalty
  • Collaborative, real-time communities
  • Improved performance and retention
  • 360-degree feedback loops