Trianz radically transforms IT service management and delivery, helping businesses to modernize swiftly before the doors have closed on them. As a Premier Partner, our experts have unlocked cloud computing’s exponential business value to help clients succeed through:
Improved customer service
New service offerings
Building off their existing infrastructure, we leverage a hybrid delivery model comprised of templated solutions to accelerate our clients’ adoption and mastery of the platform. Our experience with multiple deployments and integrations makes this a seamless process.
Our quick package contains following capabilities are embedded to expedite the implementation/migration.
Conduct workshops for process alignments related to Service Request, Incident, Problem and Change Management applications
Templatized foundation data load
Map all existing functionalities with ServiceNow functions and applications
Implement ServiceNow’s service portal using predefined templates
Develop the 10 most commonly used catalog items with fulfilment tasks and clearly defined SLA's and OLA's
Implement CMDB lite (load compute and network CIs from spreadsheets and/or via integration with an external system)
Develop up to 5 predefined communication templates for notification of organizational updates
When you harness the power of ITSM with ServiceNow, you will enjoy a variety of important benefits throughout your organization. Some of the key advantages businesses realize by using this system include: