Get Control, Avoid Disruption

Enterprise IT management platforms like ServiceNow have helped companies monitor, integrate, and manage their infrastructure and support services more efficiently than ever. Despite this fact, many IT organizations are still challenged with the bandwidth and/or internal expertise required to effectively manage their IT service management initiatives and operations.

We understand that managing your support services is not typically seen as a profit-generating area of a business. Meanwhile, external services are even more critical as they serve your customer base. With this in mind, it is absolutely essential to ensure the critical tasks of managing, monitoring, and optimizing ServiceNow can be performed efficiently and effectively at all times.

Get-Control

Trianz offers a managed service model for the ServiceNow platform, offloading day-to-day management, including platform management, enhancements and fixes to existing applications, new capabilities development, platform scaling support, and more. Our expert team of administrators and developers can help monitor the performance health of your network and digital services, so you can respond quickly to disruption and even proactively mitigate the chance of disruption.

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Trianz does much more than ServiceNow implementations. We can help you optimize the platform, tailor environments to fit your business processes, integrate your existing and new services, and perform ongoing service management so that you can focus your IT department on more pressing business matters – the satisfaction of your end users.

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Worry-Free Integrations and Support of Your ServiceNow Platform


In order to get the best results from ServiceNow, it needs to be managed and supported properly. Rather than hiring and training internal employees to take care of this, consider harnessing the experience of consultants who are well-versed in proven best practices.

Trianz has partnered with ServiceNow to deliver a range of advisory and development services, including platform support services. We will help ensure your ServiceNow platform is set up and managed correctly by delivering:

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On-Demand Access to Expertise

With any new system, it can take time to get your internal workforce up to speed. Our expert team of certified ServiceNow consultants can educate your workforce and advise on process improvements so that you can sustain long-term growth and scale with ServiceNow as the foundation.

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Integration and Collaboration

One of the most powerful aspects of the ServiceNow platform is its ability to integrate with virtually any application. Whether there are native integration portals, or you need to have a custom solution developed, our team has the knowledge and experience to make sure your system is set up and managed properly.

Trianz consultants are experienced working with on-premises infrastructure, cloud systems, and hybrid solutions. We will work with you to make sure that every aspect of your business is properly integrated, and issues are resolved quickly, so that you can collect, store, and reference data from all your systems.

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Worry Free Support

Your business is constantly growing and evolving, which includes regular changes to your IT infrastructure, applications, business practices, and more. In addition, the ServiceNow platform is also under constant development and improvement to ensure the needs of the organizations are always being met.

Without proper support and management, your implementation of this system will quickly fall behind, which can severely limit the benefits that your company and teams have come to rely on.

When you have Trianz’ ServiceNow managed services, you don’t have to worry about keeping the now platform up to date. Our consultants will work closely with your leadership teams to make sure that you are always getting the greatest benefit from the ServiceNow platform. This starts by making sure that you are taking full advantage of the latest ServiceNow versions and taking proactive steps to integrate with other instances and applications in the organization, to drive efficiency and automation.

ServiceNow authorized consultants


Trianz is an authorized, premier-level service provider for ServiceNow. This means that our consultants are given advanced training from ServiceNow teams. We make sure that we are always familiar with the latest versions and features of this system so that we can provide the support that our clients need.

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What Trianz ServiceNow Managed Services Delivers


Some of the transformational effects with our ServiceNow managed support include:

Offload Your Workloads


With our expert team of administrators and developers managing your now platform, your existing IT staff will have more time to focus on new business developments, rather than fighting fires.

Custom SLAs to Adhere to Business IT Targets


With our managed ServiceNow services, you can offload most of the platform management to our expert team. Our custom service level agreements (SLAs) allow you to pick and choose between on-demand and ongoing support options to maximize the value ServiceNow offers to your business while guaranteeing uptimes for customers.

Predictable Monthly Billing


Our dedicated team will work to ensure that support operations adhere to your budgetary requirements through a combination of system optimization and automations leveraging our transformative application management (tam) model.

Software Integration with APIs and Frameworks


The ServiceNow platform offers a range of platform-native integrations with third-party tools, along with APIs and frameworks, so that you can develop custom integrations.

Fully Optimized IT systems


ServiceNow is designed to manage complex heterogeneous IT environments, meaning your numerous tools will need careful management. With our expert team's ongoing optimization and software integration, you are guaranteed a maximum return on investment (ROI) with the ServiceNow platform.

ITSM as a Service


Fully managed IT service management as a service including process consulting, ITSM implementation, operations, automation, and self-service initiatives.

Software Asset Management as a Service


Fully managed software asset management as a service, including renewal visibility, license analysis and optimization, compliance and audit management, software spend forecasting, vendor management, and negotiation.

Performance Measurement and ServiceNow Optimizations


When internal or external clients and customers experience slowdowns, service disruption, or complete outages, everyone loses. Performance analytics helps businesses uncover, predict, and remediate performance problems on the network.

The ServiceNow platform offers numerous integrations and comprehensive support, which allows for the performance measurement and monitoring of virtually any modern software application. Tracking server and digital service performance over the long-term will help you identify trends in service usage and improve resource-scaling during peak hours.

With regard to ServiceNow optimization, through regular touchpoints with business stakeholders, our experts identify opportunities for service improvement, better business flows, and automations aligned to business needs. Other optimization services that our seasoned consultants can provide include:

Performance-Measurement
  • Adoption, productivity, and growth consultation

  • Integrating different instances of ServiceNow

  • Reduction in TCO, including via automation

  • Insights into costs-per-vendor, cost per use

  • Greater compliance/security

  • Acquisition and renewal re-contracting

Our goals for our clients are improved user satisfaction, faster problem resolution, increases in productivity, and cost savings – so you can focus on other business initiatives.

Master ServiceNow with Managed Services from Trianz


The growing complexity of modern on-premises and cloud infrastructure is making their management even more difficult. For enterprises in the process of digital transformation, migrating and configuring traditional tools for use on modern IT infrastructures only makes things more complicated.

You need a unified solution to organize within the chaos. Our expert team of consultants can advise you on any aspect and instance of ServiceNow so that you can achieve your strategic goals with ServiceNow as a foundation.

Trianz’ combination of expertise and industry knowledge will ensure your systems are fully operational and achieving their full potential.

Experience the Trianz Difference

Trianz enables digital transformations through effective strategies and excellence in execution. Collaborating with business and technology leaders, we help formulate and execute operational strategies to achieve intended business outcomes by bringing the best of consulting services, technology expertise, and execution models.

Powered by knowledge, research, and experience, we enable clients to transform their business ecosystems and achieve superior performance by leveraging infrastructure, cloud, analytics, digital, and security paradigms. Reach out to get in touch or learn more.

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