ServiceNow is often considered as a platform offering IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and other features. But one feature that is overlooked is ServiceNow’s powerful, native Governance, Risk, and Compliance (GRC) management capabilities.
In this post, we clear the air on ServiceNow and discuss five myths and the reality of using it on a day-to-day basis:
ServiceNow is just ITSM – Despite many believing that ServiceNow is only an ITSM tool, it is more than capable of being a GRC management tool. The dedicated ServiceNow GRC platform offers numerous tools and integrations to help simplify GRC management in the enterprise.
It offers numerous benefits - helping you improve the quality of business decisions, unlock real-time visibility into GRC health, increase business-wide productivity, and more. ServiceNow GRC achieves this with dedicated tools, such as Vendor Risk Management, Business Continuity Management, Policy and Compliance Management, and numerous others.
Fully setup CMDB is mandatory for GRC – A configuration management database (CMDB) is a useful tool for managing data on software applications, business services, and hardware assets. With GRC, many people believe that a ful setup CMDB is required before they can get started with configuring and implementing their GRC solution.
In reality, ServiceNow GRC is more than capable of growing alongside your fledgling CMDB. GRC will require basic information like asset names, asset locations, and relationships between assets, but this is all you need to get started. This means you won’t need to delay your GRC initiatives due to insufficient data availability, allowing you to get up and running on ServiceNow faster.
Fully populated risk entity list – The ServiceNow Risk Management platform is perfect for keeping on top of known and potential risks to your business. By proactively assessing your business and continually analyzing high-risk events, you can reduce the likelihood of a disaster occurring or have a massive impact on operations.
ServiceNow GRC can grow as you learn about business risks, meaning you don’t need a fully populated Risk Entity list. As you identify more risks and integrate more services or software applications with ServiceNow, your risk understanding will grow, allowing you to augment risk frameworks via GRC further.
Pre-existing GRC tools – When you already own GRC software, it can be challenging to justify migrating to another platform for the same basic functionality. While this is true in most cases, the benefits offered by the ServiceNow platform should be enough to convince you otherwise.
ServiceNow allows you to manage ITSM, ITOM, ITBM, and IT Asset Management (ITAM) through a single platform with the addition of GRC, which pulls data from these other modules via native integration. This means you have less administrative overhead and more robust functionality at your disposal, thanks to ServiceNow’s integrated nature, making it the ideal choice.
ServiceNow GRC is time-consuming – Traditional GRC tools are notoriously difficult to set up and maintain over time. This often results in significant time being spent managing GRC, reducing productivity and efficiency.
Instead, ServiceNow is accommodating, allowing you to configure the platform to suit your specific business requirements. Since these configuration settings are included with the platform, there is no need for manual coding or development work. You purchase a license, edit your configuration, and start managing your GRC!
GRC is essential for businesses as it helps them control access to data and maintain adherence with regulations and laws. Risk mitigation is also vital today, considering threats lurk around every corner.
If you consider using ServiceNow for GRC management, get in touch with our experts who will be more than happy to assist you further. Trianz holds a Premier Partner Status with ServiceNow, making us your ideal assessment and implementation partner.
Contact Us Today
What Is an SQL Query Engine? SQL query engine architecture was designed to allow users to query a variety of data sources within a single query. While early SQL-based query engines such as Apache Hive allowed analysts to cut through the clutter of analytical data, they found running SQL analytics on multi-petabyte data warehouses to be a time-intensive process that was difficult to visualize and hard to scale.Explore
A Winning Base for Successful Digital Transformations When it comes to developing a successful digital strategy, it is not just corporations planning to maximize the benefits of data assets and technology-focused initiatives. The Government of Western Australia recently unveiled four key priorities for digital reform in its new Digital Strategy for 2021-2025.Explore
Engage Your Workforce with a Modern Employee Intranet Solution The employee intranet has changed significantly since it was first introduced in the early 1990s. What started as HTML-based static portals have now evolved into intuitive communication tools complete with search engines, user profiles, blogs, event planners, and more. Today, many organizations are taking a second look at employee intranets to bridge gaps between teams, build company culture, centralize information, increase productivity, and improve workflow.Explore
Adopting emerging cloud technologies, consolidating resources, and improving processes is the key. “IT no longer just supports corporate operations as it traditionally has but is fully participating in business value delivery. Not only does this shift IT from a back-office role to the front of business, but it also changes the source of funding from an overhead expense that is maintained, monitored, and sometimes cut, to the thing that drives revenue,” said John-David Lovelock, research vice president at Gartner.Explore
Deliver Powerful Insights Instantaneously with Federated Queries - No Matter Where Your Data Resides The concept of federated queries isn’t new. Facebook PrestoDB popularized the idea of distributed structured query language (SQL) query engines in 2013. Over the years, AWS, Google, Microsoft, and many others in the industry have accelerated the adoption of a distributed query engine model within their products. For example, AWS developed Amazon Athena on top of the Presto code base, while Google’s BigQuery is based on Cloud SQL.Explore
What is Unstructured Data? Almost 80% of the data that enterprises and organizations collect is unstructured - data without a set record format or structure. Unstructured data includes data such as emails, web pages, PDFs, documents, customer feedback, in-app reviews, social media, video files, audio files, and images.Explore