Enterprise scale implementation of APM solution 

The client’s primary business focus includes deposits, lending, credit cards, and trust and investment services.

Business Challenge

  • The client’s existing Application Performance Management (APM) solution was not satisfactory. The APM metrics were not configured properly in the existing solution. Also, the MTTR (Mean Time to Repair) was high. The client was looking to replace its existing APM solution with AppDynamics for a wide variety of business applications.

Approach

  • Designed and implemented highly available and scalable AppDynamics platform that meets complex application performance monitoring requirements

  • Instrumented wide variety of applications (Java, .Net, C++, Node JS, etc) for end-to-end performance monitoring including Database, MQ, BRUM (Browser real user monitoring) and synthetic monitoring 

  • Implemented AppDynamics Biz-IQ (Advanced analytics) component to provide ITOps and business metrics (revenue per minute, quote vs conversion rate, etc.) to executives and support team

  • Integrated AppDynamics with IBM Netcool for auto ticketing and automation

Transformational Effects

  • Replaced the existing APM tool with high-performing and scalable AppDynamics solution

  • End-to-end monitoring of 25 business-critical applications

  • Out-of-the-box reports and dashboards

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