An E-Government Authority of one of the Emirates in the Middle East

Managing and Administering Portal Platform

THE BUSINESS CHALLENGE

  • Needed 24x7 Support for eGovernance Portal and supporting IT infrastructure; Unpredictable and under-performing existing Service Provider
  • Significant investments made with no tangible return due to scalability and other performance limitations; Limited in-house knowledge

TECHNOLOGY COMPONENTS

J2EE, Web Sphere, Stellent Content Management, Oracle 11g Database, Windows Server

THE APPROACH

  • Application Management: 24x7 Levels 1, 2 and 3 Support of e-Governance Portal; Stringent service levels and security requirements; Serviced a user base of 50000 across the Emirate; Migrated to latest versions of Application and Content Management Servers and Database; Identified performance bottle necks and fixed
  • IT Infrastructure Management: Oracle Database Management – Monitoring, Performance Tuning, Data Archiving, Data Backup and Retrieval; Windows Server Administration; Interface with Network Admin team
  • Development and System Integration: Enhanced the features from 30 to 88 in a phased manner
  • Advisory Consulting: E-Portal technology migration / upgrade assessment; E-Portal features enhancement feasibility study

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TRANSFORMATIONAL EFFECTS

  • Risk levels are reduced, having transferred risk to Service Provider; Clear accountability driven by service levels from a single Service Provider
  • Complete knowledge transfer from existing vendor, process & tools enabled the predictable performance; Improved user traffic to the Portal driven by enhanced features and user experience
  • Cost reduction of up to 30% through effective onsite – offshore delivery model

TESTIMONIALS

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