An E-Government Authority of one of the Emirates in the Middle East
Managing and Administering Portal Platform
THE BUSINESS CHALLENGE
- Needed 24x7 Support for eGovernance Portal and supporting IT infrastructure; Unpredictable and under-performing existing Service Provider
- Significant investments made with no tangible return due to scalability and other performance limitations; Limited in-house knowledge
TECHNOLOGY COMPONENTS
J2EE, Web Sphere, Stellent Content Management, Oracle 11g Database, Windows Server
THE APPROACH
- Application Management: 24x7 Levels 1, 2 and 3 Support of e-Governance Portal; Stringent service levels and security requirements; Serviced a user base of 50000 across the Emirate; Migrated to latest versions of Application and Content Management Servers and Database; Identified performance bottle necks and fixed
- IT Infrastructure Management: Oracle Database Management – Monitoring, Performance Tuning, Data Archiving, Data Backup and Retrieval; Windows Server Administration; Interface with Network Admin team
- Development and System Integration: Enhanced the features from 30 to 88 in a phased manner
- Advisory Consulting: E-Portal technology migration / upgrade assessment; E-Portal features enhancement feasibility study
