One of the largest resellers in a leading online shopping marketplace in India needed help to keep pace with its rapid growth. Existing technologies, information systems and staffing needed to be evaluated regularly. There was also a need to maximize the availability of telephony, email, messaging, network connectivity, business infrastructure, office automation, and process automation systems.
The client partnered with Trianz to set up a managed services center to support its IT Infrastructure on AWS, thereby proactively and reactively addressing and resolving issues. We recommended processes that were not only compliant with industry standards and practices, but also rooted in experience with clients worldwide. With a well-defined governance structure and skilled resources across portfolios, Trianz built a managed services center that ensured infrastructure availability on a 24x7x365 basis. We also adopted a phased approach to transition work from in-house support teams to a fully managed services model.
Proactive and reactive support was needed to manage IT infrastructure on AWS, as well as govern associated policies, processes, contracts and documentation.
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Our engagement with Trianz has now exceeded three years, and together we have delivered many significant initiatives in that time. Many of our successes could not have been achieved without our partnership. In many ways, Trianz has already put our products ahead of the curve.
The white glove approach, agility, and flexibility of the team helped us to tap opportunities in the ever-changing business environment.
Trianz team worked side-by-side with us to transform our sales operations. Now, we have complete visibility into everything from our supply chain to sales and pricing. Our partnership with Trianz has been exceptional.
The team at Trianz worked tirelessly to propose a system that overcame our business challenges. Rising to the occasion, they simplified our processes, enhanced the system and increased productivity. There’s no doubt; our ongoing success was enabled by our partnership with Trianz.
Trianz commitment to taking end-to-end ownership of developing the e-commerce web app is exemplary. Their dedicated involvement was key to us garnering the advantages of automated test suite development and manual testing