The Dedicated Instance of an Integrated ITSM & ITOM Solution with Orchestration and Automation Capabilities.
A leading cloud based managed services and payments services provider aimed to deliver secure, cost-efficient information governance services to a larger number of clients in the cloud. Services are accessed by millions of users everyday
Shared instances of ITSM/ITOM tools not supporting automation/orchestrations requirements.
IT staff consumed with manual infrastructure provisioning tasks leaving no time for process improvement and automation.
Low level of integration of multiple tools and siloed repositories of information (CMDB, incident logs, ITOM) made it difficult to correctly diagnose and resolve incidents first time, resulting in a significant increase of rework effort and time to close incidents.
Increase customer satisfaction level by reducing manual operation, enabling orchestration/automation for infrastructure provisioning and ensuring resolution of incidents within the committed SLA.
ServiceNow, vRealize and BigFix
Assessment and solution design for ITSM/ITOM implementation.
Implementation and operations support services for Service Portal, Incident, Change, Knowledge Base and Patch Management.
Problem, Service Catalog and Software Usage.
Service Mapping, CMDB, Orchestration and Server Automation (Provisioning and Decommissioning).
Performed workshops with business and IT stakeholders to identify people, process, tool issues and desired outcomes.
Created future state architecture and end-state visualization for integrated ITSM & ITOM solution.
Staffed a blended team of client and Trianz onshore/offshore resources to implement proposed solution in a phased manner.
Dedicated instance of an integrated ITSM & ITOM environment with orchestration and automation capabilities.
Decreased the incident remediation time and ensured adherence to all committed business SLAs.
Publish self-service portal for infrastructure provisioning offerings.
Modernized platform for ITSM, Endpoint Management and Orchestration.
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Our engagement with Trianz has now exceeded three years, and together we have delivered many significant initiatives in that time. Many of our successes could not have been achieved without our partnership. In many ways, Trianz has already put our products ahead of the curve.
The white glove approach, agility, and flexibility of the team helped us to tap opportunities in the ever-changing business environment.
Trianz team worked side-by-side with us to transform our sales operations. Now, we have complete visibility into everything from our supply chain to sales and pricing. Our partnership with Trianz has been exceptional.
The team at Trianz worked tirelessly to propose a system that overcame our business challenges. Rising to the occasion, they simplified our processes, enhanced the system and increased productivity. There’s no doubt; our ongoing success was enabled by our partnership with Trianz.
Trianz commitment to taking end-to-end ownership of developing the e-commerce web app is exemplary. Their dedicated involvement was key to us garnering the advantages of automated test suite development and manual testing