A global software conglomerate’s subsidiary that develops and offers innovative software products wanted support to manage its OS, application deployment and production.

The Business Challenge

The organization wanted to establish a managed infrastructure environment by partnering with an experienced technology and consulting services provider who would extend proactive and reactive support to manage their OS, application deployment and production.

Technology Components

  • Trianz’ Cloud Support Portal

The Approach

  • Performed the automation through scripts, tools etc. to enhance efficiency, provide constant monitoring and easy infrastructure management
  • Integrated client-identified DevOps platforms/tools and leveraged with cloud deployment
  • Periodically reviewed and implemented necessary architectural changes
  • Provided necessary feedback towards (cost) optimization as per best practices
  • Load tested a target test infrastructure on need basis to establish performance patterns for performance tuning of infrastructure
  • Provided a cloud support portal login for client’s team to raise support requests and access relevant information about the supported environment

Transformational Effects

  • Maximized effectiveness and minimized costs related to acquisition, implementation and operation of IT systems
  • Established policies and procedures to ensure protection of client’s IT assets and integrity of their data
  • Ensured effective compliance to security / privacy requirements
  • Put in place industry standard security controls

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