ServiceNow ITOM to Proactively Eliminate Service Outages
The client is the world’s leading technologies provider for enterprise-level data capture and automatic identification solutions that provide businesses with operational visibility.
No authorized source of truth for infrastructure assets and service/application mapping to analyze the service impact during change request.
No monitoring tool integration with incident management and lack of automation for IT operations.
Event noise and inability to pinpoint the root cause for service disruptions.
ServiceNow, IBM Netcool
Manage service health
Optimize service delivery and spend
Reduce event floods from monitoring tools and provide a single dashboard to proactively identify service issues
Create a single system of record for IT infrastructure
Automate IT processes, eliminate manual tasks & remediate service issues
ITOM capabilities through ServiceNow
Auto discovery of assets
Mapped relationships between IT components and business services
Integrated ServiceNow ITOM with IBM Netcool
Trianz’s unique assessment approach covered all the relevant areas to accurately layout the findings, observations, issues & gaps.
Designed and implemented ServiceNow ITSM/ITOM modules and integrated IBM Netcool solution with ServiceNow.
Identified top 10 business services and mapped all the critical dependencies using Service Mapping.
Integration of monitoring tools with event management to monitor critical business services and perform automated resolutions for known issues.
Clear visibility to top 10 business services and its impacts.
Improved service delivery and reduced MTTR.
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Our engagement with Trianz has now exceeded three years, and together we have delivered many significant initiatives in that time. Many of our successes could not have been achieved without our partnership. In many ways, Trianz has already put our products ahead of the curve.
The white glove approach, agility, and flexibility of the team helped us to tap opportunities in the ever-changing business environment.
Trianz team worked side-by-side with us to transform our sales operations. Now, we have complete visibility into everything from our supply chain to sales and pricing. Our partnership with Trianz has been exceptional.
The team at Trianz worked tirelessly to propose a system that overcame our business challenges. Rising to the occasion, they simplified our processes, enhanced the system and increased productivity. There’s no doubt; our ongoing success was enabled by our partnership with Trianz.
Trianz commitment to taking end-to-end ownership of developing the e-commerce web app is exemplary. Their dedicated involvement was key to us garnering the advantages of automated test suite development and manual testing