A major emirate in the Middle East needed mobile apps to expand the reach and effectiveness of its public services for individuals, businesses and government agencies.

THE BUSINESS CHALLENGE

To improve the customer service and information reach for citizens, visitors, businesses and government departments through mobile-enabled services

TECHNOLOGY COMPONENTS

HTML5 & Apache Cordova

THE APPROACH

  • Performed market assessment to understand target profile needs
  • Identified highly used public services and key trends and benchmarked best practices
  • Prioritized service options to launch and develop execution strategy and roadmap
  • Enabled mobile services to support multiple devices and the Emirate’s colloquial language and style
  • Adopted iterative approach for the mobile apps design and development and provided UAT support for two months to achieve readiness as per client’s needs
  • Developed e-Governance mobile applications to provide:
    • Informational services like government functions, citizen-related functions like schools, hospitals & businesses
    • News, events, and visitors-related information like visas and location maps
    • Payment related transactional services such as utility bills, business licenses, and property taxes by integrating the application with various government organizations
    • Airport related information with features like flight schedules, parking, cargo facilities, search, and feedback

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TRANSFORMATIONAL EFFECTS

  • Improved user base and customer satisfaction through easy and quick access to transactional services
  • Aligned the applications to achieve long-term strategic objectives
  • Structured highly reliable and easily maintainable multi-platform support and customized framework

TESTIMONIALS

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