Client Overview
A leading provider of identity-based data security imperatives to global enterprises, financial institutions and governments needed a long-term strategic partner for providing proven and comprehensive end-to-end security solution.
The client selected Trianz as a strategic partner after rigorous evaluations, to develop a Secure Transaction Platform. The scope of engagement includes technical assessment, implementation strategy, product design, development, testing, maintenance, integration, software update research, end client query resolution, patch distribution, solution validation across platforms, 3rd party support and customer support.
Business Challenge
- The existing product has difficulties in detecting and defeating cross-channel frauds
- Fraud attacks growing at an exponential rate represent a great risk to consumer confidence in online services, causing damage to corporate brand image, consumers' confidence & directly impacting businesses
- Advanced cyber threats targeting global and national financial institutions are growing in frequency and sophistication
- Regulatory & market pressures, regardless of geographic region, further strain banks’ ability to dedicate the necessary time & resources to properly defend against malicious malware & advanced fraud threats
- FIs are still learning to manage the explosive growth of the online and mobile channels — how to best secure related access & transactions
THE APPROACH
- Trianz has set up a service desk for respective technologies namely SharePoint, Windows, UNIX, Oracle and SQL.
- Leveraged ITIL framework-based service approach
- Deployed Remedy Ticketing tool for handling tickets
- Created and managed known error database, root cause analysis and knowledge base
- Enabled seamless integration between onsite and offshore technical teams
- Upgrades/changes, deployments are carried out during non-business hours to avoid any potential impacts during production hours
TECHNOLOGY COMPONENTS
SharePoint, Windows, Remedy, UNIX, Oracle and SQL
TRANSFORMATIONAL EFFECTS
- Developed a multi-layered Fraud Detection solution that delivers a comprehensive fraud-monitoring for users and transaction anomalies
- Real-time risk-score calculations immediately detects and stop fraud attacks
- Delivered integrated case management, forensic and reporting capabilities
- The platform delivers rich APIs to integrate and co-deploy with existing authentication as required for a smooth migration strategy
