Digital customer needs have steadily evolved over time, with the demand for convenience and speed more intense than ever. Traditional support methods are still heavily used, but they are inefficient when compared to newer support technologies.
Centralization and Unification are the key ingredients of a future-proof IT service management solution—but what do they entail?
Most businesses rest somewhere between “centralized” and “decentralized” in structural terms.
A decentralized business structure has its strengths and weaknesses:
Also Read: How to Streamline ITSM Processes
For small businesses, a decentralized approach to ITSM can work. During times of growth however, you may find that software incompatibility and differing workflows can cause company-wide inefficiencies.
If you’re interested in the centralization functionality present with the ServiceNow platform, then early adoption can set an excellent technological foundation for the future of your support and product offering. Be sure to consider Trianz if you are looking for ServiceNow implementation consulting services.
A larger business can absolutely benefit from a centralized approach to IT service management, which is perfectly possible with the ServiceNow platform. You could even argue that it is a necessity, with hundreds and thousands of employees and pieces of hardware in use by the company.
In the case of UEM, an endpoint is a piece of hardware that is operating on your local network. These endpoints can be internal or external, and it is hugely important from a security standpoint for IT teams to monitor these. A Unified Endpoint Management solution will allow your IT administrators to monitor every single device on your network, from a centralized console. The UEM will be compatible with a wide range of operating systems and device types (smartphone, tablet, laptop, PC).
With bring-your-own-device (BYOD) and mobile device management (MDM) becoming more prevalent, a UEM system is one of the best Asset Management solutions for a business:
Trianz is a ServiceNow specialized partner offering ServiceNow Consulting Services to businesses in need.
Trianz has been working with thousands of businesses over the past decade, providing meaningful technology transformations that boost efficiency and customer satisfaction. IT Service Management and Unified Endpoint Management are becoming increasingly important to businesses, and Trianz can assist you in devising a comprehensive plan of action regarding your IT service offering.
Get in contact with Trianz through the form below and find out how you can benefit from ITSM and UEM.
Contact Us Today
Finding Hidden Patterns and Correlations Innovative technologies such as artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) are transforming the way we approach data analytics. AI, ML and NLP are categorized under the umbrella term of “cognitive analytics,” which is an approach that leverages human-like computer intelligence to identify hidden patterns and correlations in data.Explore
What Is an SQL Query Engine? SQL query engine architecture was designed to allow users to query a variety of data sources within a single query. While early SQL-based query engines such as Apache Hive allowed analysts to cut through the clutter of analytical data, they found running SQL analytics on multi-petabyte data warehouses to be a time-intensive process that was difficult to visualize and hard to scale.Explore
The Cloud is the Key to Transformation Success… Transitioning your applications to the cloud is undeniably a critical factor to a successful digital transformation endeavor. It’s more than just a lift-and-shift, however. Let’s explore several things that you need to consider before migrating your applications to the cloud, including: Readiness of your application portfolio Where to begin – the right business case and migration strategy Technology requirements and considerationsExplore
Application Modernization at Speed and Scale Enterprises are pursuing greater application scalability, cost efficiency, and standardization with containerization and virtualization platforms. So, what’s the difference? Containers are a type of virtualization technology that allows users to run multiple operating systems inside a single instance of an OS. They are lightweight and portable, making them ideal for running applications across different platforms.Explore
Container Orchestration or Compute Service? Amazon Web Services (AWS) offers a range of cloud computing services to meet enterprise needs. Included in its service offering is the elastic compute service (ECS) and elastic compute cloud (EC2). Choosing between these two services can be difficult, as one focuses on virtualization while the other manages containerization. In the following article, we will explore the differences between Amazon ECS and EC2 to help you better understand which service is right for your use case.Explore