Digital customer needs have steadily evolved over time, with the demand for convenience and speed more intense than ever. Traditional support methods are still heavily used, but they are inefficient when compared to newer support technologies.
Centralization and Unification are the key ingredients of a future-proof IT service management solution—but what do they entail?
Most businesses rest somewhere between “centralized” and “decentralized” in structural terms.
A decentralized business structure has its strengths and weaknesses:
Also Read: How to Streamline ITSM Processes
For small businesses, a decentralized approach to ITSM can work. During times of growth however, you may find that software incompatibility and differing workflows can cause company-wide inefficiencies.
If you’re interested in the centralization functionality present with the ServiceNow platform, then early adoption can set an excellent technological foundation for the future of your support and product offering. Be sure to consider Trianz if you are looking for ServiceNow implementation consulting services.
A larger business can absolutely benefit from a centralized approach to IT service management, which is perfectly possible with the ServiceNow platform. You could even argue that it is a necessity, with hundreds and thousands of employees and pieces of hardware in use by the company.
In the case of UEM, an endpoint is a piece of hardware that is operating on your local network. These endpoints can be internal or external, and it is hugely important from a security standpoint for IT teams to monitor these. A Unified Endpoint Management solution will allow your IT administrators to monitor every single device on your network, from a centralized console. The UEM will be compatible with a wide range of operating systems and device types (smartphone, tablet, laptop, PC).
With bring-your-own-device (BYOD) and mobile device management (MDM) becoming more prevalent, a UEM system is one of the best Asset Management solutions for a business:
Trianz is a ServiceNow specialized partner offering ServiceNow Consulting Services to businesses in need.
Trianz has been working with thousands of businesses over the past decade, providing meaningful technology transformations that boost efficiency and customer satisfaction. IT Service Management and Unified Endpoint Management are becoming increasingly important to businesses, and Trianz can assist you in devising a comprehensive plan of action regarding your IT service offering.
Get in contact with Trianz through the form below and find out how you can benefit from ITSM and UEM.
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