An IT service management (ITSM) tool is considered successful, not when it is deployed or made live, but when its business impact is predictable and it shows measurable results.
02 Jan 2018
Infrastructure migration to the cloud is no small undertaking. It usually comes when IT stands at a crossroad, amidst a major shift in architecture, operations, or strategy. Pivotal moments such as:
30 Nov 2017
When all is said and done, the purpose of IT service is to deliver more value to your customers. Without your customers, you don’t have a business, and without technology that’s up, active and improving, you’re not giving your customers the best experience they can have.
03 Nov 2017
As IT teams struggle to keep up with the business demands imposed by the large organizations that house them, they cannot turn to cloud migration alone to bridge the gap. There’s another level to reach.
02 Nov 2017
Your workforce’s ability to collaborate, to access vital information and to disseminate that information to stakeholders is a major factor in its potential for innovation.
02 Nov 2017
Function-as-a-Service (FaaS), or serverless computing, continues to increase in demand as large organizations seek to establish their data infrastructure beyond the limits of traditional hardware.
27 Mar 2017