Offices in an Age of Uncertainty
While many organizations have seen a rise in productivity and a reduction in real estate costs because of going remote, there is still much speculation around returning to the office. What our research has shown is that rather than go entirely remote after the pandemic — or return to in-house talent models — is that most organizations will be adopting a new hybrid working model.
Combine this new hybrid working model with the rise of cloud computing, and one thing is clear: the mobile workforce is about to grow significantly in the coming decade. According to a Statista report, the number of mobile workers in the United States is projected to increase 20% by 2024. This begs the question, do business leaders have the tools and processes in place to accommodate a rapidly growing mobile workforce?
In the following article we discuss what makes an effective mobile workforce solution, what steps CEOs can take to ensure business continuity, and what technologies businesses can adopt to give their mobile workforce a competitive advantage.
Mobile Workforce Solution’s Best Practices
Copyright © 2021 Trianz
There are several factors that come into play when deciding if your organization has an effective mobile workforce solution. From scheduling, monitoring, tracking, and analyzing the performance of mobile teams, to adopting new technologies and opening new lines of communication — here are the 4 best practices that make an effective mobile workforce solution:
Health and Resilience
The pandemic has taught us that data collection and data-based decision making are crucial parts of managing the health and resilience of an organization. Having a mobile workforce solution that collects critical health information directly from employees can help to minimize the risk of downtime by resolving health-related incidents faster.
By analyzing data points related to employee engagements, organizations can forecast and predict potential disruptions. With the measurement of analytics such as health, resilience, morale index, and participation index — managers can make immediate decisions required to maintain an effective, healthy, and productive workforce.
Communication, Collaboration, and Visibility
Among today’s employees, application fatigue is a common complaint. In fact, a study by Fortune Magazine found that the average worker uses 9.4 applications in their day-to-day operations. Every time your employees switch to a new application, they are wasting valuable energy, time, and resources.
To solve this problem, many companies are adopting mobile workforce management software that collapses applications and platforms into a single dashboard view of information. By empowering mobile employees with a unified and holistic view of their information, tools, and systems — organizations can transform the employee experience, leading to greater collaboration, decreased fatigue, and increased employee engagement and satisfaction.
Streamlined IT Service Requests
One of the greatest benefits of hiring a mobile workforce is the ability to acquire a diverse pool of talent from around the world. This means you will need a mobile workforce solution that can handle IT requests from anywhere across different time zones and continents.
By delivering a mobile workforce solution that empowers employees to use self-service capabilities, your employees will have the freedom to request services at a moment’s notice. This makes it possible to support employees from any device and get automated status updates to ensure the ticket request was handled properly.
Scaling to Accommodate a Growing Mobile Workforce
While purchasing state-of-the-art dashboards, analytics tools, and incident ticketing engines can help to boost the productivity of your mobile workforce, the solution needs to be scalable. With the International Data Corporation expecting the number of mobile workers to increase at a compound annual growth rate (CAGR) of 4% over the next five years, every industry will see a growth in the number of mobile workers.
Does your organization have a system that can effectively scale to meet their needs? Tools such as robotic process automation (RPA) can help to streamline workflows with a scalable mobile workforce. RPA software robots help organizations scale by automating repetitive tasks, reducing the burden on human employees, and allowing resources to be channeled more efficiently.
RPA Services Model
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When a company applies AI-aided automation to their workflows, the service desk becomes a sort of triage center. Meaning, Robotic Process Automation (RPA) can take over prioritizing, categorizing, and resolving requests, allowing employees to fulfill their own requests without disruption to underlying systems.
Will Andrews,
VP and Practice Leader, Digital
Mobile Workforce Solution Key Takeaways
With the growing trend of the human workforce going mobile, the absence of a mobile workforce solution will put organizations at a serious disadvantage. With mobile technology increasing exponentially every year, investing in the tools is the first step businesses can take to create a safer, happier, and more productive in a digital workspace.
While having the right technologies can help to boost productivity and wellbeing, it is not the cure-all that will guarantee success. Data-driven insights into the needs and expectations of your employees are vital to creating a customized approach to your mobile workforce solution.
Trianz can help you create a solution that is tailor-made to fit the best practices and your organizations unique strategic challenges. We offer our mobile workforce technical expertise in the following areas:
Robotic process automation
Scale your mobile workforce by employing highly flexible, optimized software robots to handle routine tasks.
ServiceNow integration
As a ServiceNow Premier Partner, we can help you automate digital operations to predict and prevent issues, increase productivity, and deliver scalable services in a single platform.
Employee intranets
Streamline communication and make work more efficient with Pulse: our mobile workforce solution that integrates productivity apps, collaboration platforms, enterprise analytics, social media and managerial tools into a single digital platform.
Workforce health and resilience analytics
Our workforce health and resilience assessment analytics allow managers to forecast mobile workforce disruptions and mitigate risks by monitoring four key metrics: workforce health, workforce resilience, morale index and, participation index.
