With the sweeping spread of COVID-19, enterprises have seen an unprecedented level of disruption to their daily operations. As governments struggle to contain the escalation of the virus, many countries have begun to enforce either nationwide lockdowns or strict curfews to minimize person-to-person contact via social distancing measures.
Employees all over the world are being asked to self-isolate at home, placing an imminent and growing burden on corporate IT infrastructures. For enterprises with remote working capabilities in place, the entirety of their workforce is now working remotely over the internet. This poses a challenge for IT departments, as they struggle to keep the lights on to maintain business continuity in these trying times. Given the current situation, the top priority for enterprises should be the safety of their workforce. To ensure the safety of all employees, digital workplace is now truly an imperative—but do you have the means to reach that end?
As the situation evolves, so should your decisions. Today’s rapidly changing circumstances demand agile decision making and proactive measures to minimize business disruption. Bearing the brunt of this shift in work requirements, your IT department will need to monitor your existing infrastructure and expand capacity to accommodate an entirely remote workforce.
To overcome the technological barriers that get in the way of business continuity during a crisis, consider the following steps:
Phase 1: Assess – The first step when adapting to unprecedented events is a thorough assessment of your existing IT infrastructure. As your business-wide approach to work changes, you may encounter unforeseen bottlenecks that hinder or completely disrupt routine employee workflows.
We can help you assess your current technological capabilities and the scalability of your systems and work processes, so you can see any potential fault lines in your ecosystem that can be quickly addressed to handle new demands.
Phase 2: Adapt – There is an urgent need to adapt and accommodate new ways of working. Never let a crisis go waste – this could be an opportunity to revisit your business processes and update them. To begin, your enterprise should aim to make changes that require little development and change management time, with maximum return on investment. These small incremental changes can mitigate any short-term impacts on business continuity, buying you time to prepare for the peak of the crisis.
We can help you identify and implement quick and easy changes that can address the short-term consequences. In parallel, we will work on new integrations and system development, that will help you build long-term resilience against future crisis – natural or manmade.
Phase 3: Awareness – As employees adapt to their new work environments, you need to maintain ways for leadership to communicate with your teams. A change management framework will need to be implemented, communicating any new processes for employees to follow to fulfill their job role. All communications will need to be routed through digital means, with the adaptation of business-critical applications being prioritized to ensure business continuity while working remotely.
COVID-19 will continue to bring unprecedented disruptions to businesses in the coming months, regardless of the industry as governments make significant interventions on movements, with the exception of essential travel.
Organizations need to create digital workplaces that are resilient despite being physically separate. Enterprise IT infrastructures must be able to take the weight of surging remote employee demand to ensure business continuity. We have successfully made the shift to 100% digital and can help you advance your own journey to tide over this pandemic. Get in touch!
Contact Us Today
Technology is an essential tool for every company today. Unfortunately, most companies take a reactive approach to manage their IT systems. When they find that they need something to accomplish a business goal, they purchase it and go from there. This lack of a digital strategy is the most expensive and least effective way to manage this critical department.Explore
How is the digital strategy for your business working? Is there a proactive strategy in place, or is your IT staff constantly scrambling to keep up with the demands of the company? If your IT department is not helping the other departments to operate on the cutting-edge, then you are missing out on the digital age. If you are looking to improve on the way things are done at your company, the first step is to get acquainted with the digital benchmarking process.Explore
Your IT infrastructure is the platform on which all your technical services are built. Taking steps to make sure this is managed properly is critical for ensuring a stable environment for all your other digital services. Managing your own IT infrastructure is a time-consuming and costly process. In almost all cases—even with the added expense of hiring out—the level of services your company achieves will be higher when you opt to work with an experienced infrastructure management consultant.Explore
IT Service Management (ITSM) offers significant benefits to businesses by establishing policies, processes, and procedures to support the IT services used throughout the company. This helps ensure the IT infrastructure, applications, software development, and other systems are focused on meeting business (and customer) needs. Working with an ITSM consultant from Trianz will provide you with the experience and expertise needed to ensure your policies, processes, and procedures are set up properly from the start.Explore
Within organizations, there is often some level of conflict between the business side of things and IT. While both divisions want to do what is best for the organization, there is a sort of “language barrier” that can make this hard to accomplish. IT Service Management (ITSM) is an effort to effectively bring these two areas together so that they can work together to deliver the best possible service to end users.Explore
The COVID-19 pandemic has caused immeasurable damage to virtually every aspect of life around the world. Almost overnight, this virus has disrupted the way people live their lives: as individuals, consumers, employees, and enterprise leaders. For many people, one of the biggest adjustments has been moving from working in an office to working from home. The way people do businesses has also transitioned from in-person to online very rapidly.Explore