ServiceNow ITSM Migration

Trianz has always believed in a long-term approach. This is evident in the robust partnerships we have forged over the years with industry-leading technology providers. One such valued partner is the US-based cloud computing group ServiceNow.

It is common knowledge that modern-day enterprises face myriad challenges in crafting an effective implementation strategy and approach. Consequently, they count on expert assistance in discovering dependencies, eliminating them to the extent possible, and achieving key milestones for business adoption.

Trianz radically transforms IT service management and delivery, helping businesses to modernize swiftly before the doors have closed on them. As a Premier Partner, our experts have unlocked cloud computing’s exponential business value to help clients succeed through:

  • Reduced expenses
  • Improved customer service
  • Expedited delivery
  • New service offerings

Building off their existing infrastructure, we leverage a hybrid delivery model comprised of templated solutions to accelerate our clients’ adoption and mastery of the platform. Our experience with multiple deployments and integrations makes this a seamless process. We build and train around the existing capabilities of teams, who become freer now to execute their roles in a more powerful and streamlined manner thanks to new technology.

The platform’s cutting-edge IT Operations Management, Enterprise Service Management, PPM, HR, Continuous Improvement Program and Express capabilities simplify service catalog automation, SCCM integration, cloud automation, and monitoring. As a next generation SI, we exponentially enhance clients’ reporting, performance and service-level management.

After working with Trianz, your teams will quickly master the following ServiceNow functions:

  • Templatized foundation data load
  • Map all existing functionalities with ServiceNow functions and applications
  • Conduct workshops for process alignments related to Service Request, Incident, Problem and Change Management applications
  • Implement ServiceNow’s service portal using predefined templates
  • Develop the 10 most commonly used catalog items with fulfilment tasks and clearly defined SLA's and OLA's
  • Implement CMDB lite (load compute and network CIs from spreadsheets and/or via integration with an external system)
  • Develop up to 5 predefined communication templates for notification of organizational updates

Key Benefits

  • Improved efficiency and reduced operational costs
  • Centralized and streamlined ITSM processes across the organization
  • Improved self-service capabilities for better user experience
  • Automate routine service tasks, freeing IT to focus on more complex problems
  • Improved visibility into operations and performance

Key Features of the ServiceNow Platform

  • Centralized Service Portal for IT and business-related requests
  • ITIL aligned and Integrated end-to-end IT Service Management platform


  • Builds strategic initiatives that distribute the power of Enterprise Service Management throughout an organization
  • Delivers code faster, whether the focus is ITIL v3 foundational capabilities or leveraging process managers
  • Bridges the gap between IT and the business-at-large


  • Improves customer experience | Accelerates service delivery | Reduces operational and delivery costs
  • Simplifies customer interactions | Automates the fulfilment process | Expands visibility of organizations


  • Scales up effortlessly | Improves efficiencies | Eliminates waste through automation
  • Enables event, fault and incident management through enrichment, automation and generating business context
  • Reduces mean time to repair (MTTR) | Defines and minimizes service impact

We focus on business outcomes to identify winning strategies that maximize organization's potential. Click to watch Joint Trianz-SNOW video on ‘Strategy’


ITOM is about being proactive. It enables a better customer service experience by anticipating and solving problems.



Trianz is a rapidly growing global professional services firm that facilitates a strategic Digital Evolution plan for companies looking to rise as leaders in the digital era. We alleviate the fear often associated with change by simplifying solutions and using your teams’ existing skillsets and values as the foundation for what we do.

Our underlying aim is to help enterprises realize their full business potential and value.

Below are just a few of the reasons you should consider Trianz as your partner in digital initiatives:

  • Deep Service Management execution experience across verticals with a consistent deployment track record: 100% client success over the past decade
  • ServiceNow Premier Partner and reseller
  • ServiceNow Technical Center of Excellence with skilled Professionals
  • Advisory services to Fortune 1000 clients in defining Service Management strategy, technology roadmap and execution services
  • Specialized in end-to-end automation using ServiceNow
  • Out-of-the-box and custom application integrations, as well as extensive migration experience from other service management tools to the ServiceNow platform
  • Vast experience in ServiceNow upgrades to new versions, reusable integration framework for the vast majority of vendor discovery tools

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Our Success Stories


It was outstanding – Trianz setting up a managed services center to support our IT infrastructure on AWS, thereby proactively and reactively addressing and resolving issues.

Senior Director, Business Automation

Retail Major

Trianz team worked side-by-side with us to transform our sales operations. Now, we have complete visibility into everything from our supply chain to sales and pricing. Our partnership with Trianz has been exceptional.

Director – Accounts and Cost

A National Cattle Feed Supplier

Partnering with Trianz proved to be beneficial for us in every way – right from achieving and tracking day-to-day deliverables, to complying with industry best practices.

Director, IT Operations

Payments Processing Major

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