We are delighted to be positioned as a ‘Leader’ in the ISG Provider Lens™ 2021 Quadrant Report: Enterprise Service Management (ESM) – Tools and Services
In this report, ISG highlights the current market positioning of ESM Consulting and Transformation, ESM Implementation and Integration Consulting, ESM Tools and ESM Managed Service Providers for enterprises in the U.S. and how each provider addresses the key region-specific challenges. ISG lays out the current positioning of ESM service players in the U.S. with a comprehensive overview of the competitive landscape of the market.
Enterprises are increasingly incorporating advanced technologies in their workflows and streamlining business processes to enhance their overall performance. And they are increasingly engaging ESM consulting and transformation service providers that can devise ESM solutions to fit their business objectives and cater to their customer requirements.
The U.S. enterprises of all sizes and across all industries evaluating consulting and implementation services provided by ESM service providers.
All C-level executives and business leaders who consider ESM as a cornerstone of their digitization strategy and evaluate the ESM consulting and implementation capability of service providers, as well as identify providers that best fit their requirement.
Project leaders who are responsible for consulting and implementing ESM or IT Service Management (ITSM) solutions and to understand the differentiators among the leading service providers in the U.S.
The report says, "With a deep understanding of ESM and the data-driven advisory approach, Trianz clearly is a leader in strategic transformation consulting for ESM."