CLIENT SATISFACTION

Trianz rated #1 among services providers they engage with by a vast majority of our clients in the 2018 annual client satisfaction survey.

Our client satisfaction is ensured by an independent assurance function responsible for monitoring our engagements - from proposals to service delivery. Throughout this process, our assurance confirms clarity in objectives and value proposition, teams in establishing delivery and outcome KPIs, engages in ensuring communications to clients, and deals with escalations.

We measure client satisfaction through our value proposition - Business Impact, Execution Predictability, and Relationship Experience - both in absolute and competitive terms. Our client satisfaction scores in 2018 were:

89%

Business impact

Over 89% of clients rated our focus and business impact delivery as being superior to other firms they engage with

96%

Predictability of execution

Over 96% of clients rated us as their #1 partner for the predictability of execution as measured timely delivery and minimal surprises

100%

Commitment to
success

100% of clients said we bring a level of commitment to their success, openness and transparency that is superior to other firms

93%

Relationship experience

Client and Trianz teams enjoy our partnerships. Over 93% of our clients engaged us for repeat business, and over 80% of them referred us to other clients

In addition, over 90% of our engagements were delivered on time and within budget - with zero schedule and/ or change requests made clients.

Our Success Stories

TRUSTED BY BUSINESS & TECHNOLOGY LEADERS

I thank the Trianz team for its hard work, dedication and enthusiasm. Really appreciate Trianz bringing Microsoft to the table. The Azure platform, as provisioned by, and the solution architecture are poised to make a significant impact on our customer service needs.

Senior Director,

West Coast International Airport

Trianz team worked side-by-side with us to transform our sales operations. Now, we have complete visibility into everything from our supply chain to sales and pricing. Our partnership with Trianz has been exceptional.

Director – Accounts and Cost

A National Cattle Feed Supplier

It was outstanding – Trianz setting up a managed services center to support our IT infrastructure on AWS, thereby proactively and reactively addressing and resolving issues.

Senior Director, Business Automation

Retail Major

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