Our client satisfaction is ensured by an independent assurance function responsible for monitoring our engagements - from proposals to service delivery. Throughout this process, our assurance confirms clarity in objectives and value proposition, teams in establishing delivery and outcome KPIs, engages in ensuring communications to clients, and deals with escalations.
We measure client satisfaction through our value proposition - Business Impact, Execution Predictability, and Relationship Experience - both in absolute and competitive terms. Our client satisfaction scores in 2018 were:
Over 89% of clients rated our focus and business impact delivery as being superior to other firms they engage with
Predictability of execution
Over 96% of clients rated us as their #1 partner for the predictability of execution as measured timely delivery and minimal surprises
100% of clients said we bring a level of commitment to their success, openness and transparency that is superior to other firms
Client and Trianz teams enjoy our partnerships. Over 93% of our clients engaged us for repeat business, and over 80% of them referred us to other clients
In addition, over 90% of our engagements were delivered on time and within budget - with zero schedule and/ or change requests made clients.