Trianz was rated #1 among services providers they engage with by a vast majority of our clients in the 2016-17 Annual Client Satisfaction Survey. Our client satisfaction is ensured by an independent Assurance function responsible for monitoring our engagements - from proposals to service delivery. Throughout this process, our Assurance confirms clarity of objectives and value proposition, guides teams in establishing delivery and outcome KPIs, engages in ensuring communications to clients and deals with escalations.
We measure client satisfaction by our value proposition - Business Impact, Execution Predictability, and Relationship Experience - both in absolute and competitive terms. Our Client Satisfaction scores in 2016 were:
- Business impact: Over 70% of clients rated our focus and delivery of business impact as being superior to other firms they engage with.
- Predictability of execution: Over 79% of clients rate us as their #1 partner for the predictability of execution as measured in timely delivery and minimal surprises.
- Commitment to client success: 86% of clients say we bring a level of commitment to their success, openness, and transparency that is superior to other firms.
- Relationship experience: Client and Trianz teams enjoy our partnerships. Over 90% of our clients engage us for repeat business, and over 80% of them refer us to other clients.
In addition, over 90% of our engagements were delivered on time and within budget - with zero schedule and/ or budgetary change requests made of clients.