Trianz rated #1 among services providers they engage with by a vast majority of our clients in the 2018 annual client satisfaction survey.

Our client satisfaction is ensured by an independent assurance function responsible for monitoring our engagements - from proposals to service delivery. Throughout this process, our assurance confirms clarity in objectives and value proposition, teams in establishing delivery and outcome KPIs, engages in ensuring communications to clients, and deals with escalations.

We measure client satisfaction through our value proposition - Business Impact, Execution Predictability, and Relationship Experience - both in absolute and competitive terms. Our client satisfaction scores in 2018 were:


Business impact

Over 89% of clients rated our focus and business impact delivery as being superior to other firms they engage with


Predictability of execution

Over 96% of clients rated us as their #1 partner for the predictability of execution as measured timely delivery and minimal surprises


Commitment to

100% of clients said we bring a level of commitment to their success, openness and transparency that is superior to other firms


Relationship experience

Client and Trianz teams enjoy our partnerships. Over 93% of our clients engaged us for repeat business, and over 80% of them referred us to other clients

In addition, over 90% of our engagements were delivered on time and within budget - with zero schedule and/ or change requests made clients.

Our Success Stories


It was outstanding – Trianz setting up a managed services center to support our IT infrastructure on AWS, thereby proactively and reactively addressing and resolving issues.

Senior Director, Business Automation

Retail Major

Trianz team worked side-by-side with us to transform our sales operations. Now, we have complete visibility into everything from our supply chain to sales and pricing. Our partnership with Trianz has been exceptional.

Director – Accounts and Cost

A National Cattle Feed Supplier

Partnering with Trianz proved to be beneficial for us in every way – right from achieving and tracking day-to-day deliverables, to complying with industry best practices.

Director, IT Operations

Payments Processing Major

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