CLIENT SATISFACTION

Trianz rated #1 among services providers they engage with by a vast majority of our clients in the 2018 annual client satisfaction survey.

Our client satisfaction is ensured by an independent assurance function responsible for monitoring our engagements - from proposals to service delivery. Throughout this process, our assurance confirms clarity in objectives and value proposition, teams in establishing delivery and outcome KPIs, engages in ensuring communications to clients, and deals with escalations.

We measure client satisfaction through our value proposition - Business Impact, Execution Predictability, and Relationship Experience - both in absolute and competitive terms. Our client satisfaction scores in 2018 were:

89%

Business impact

Over 89% of clients rated our focus and business impact delivery as being superior to other firms they engage with

96%

Predictability of execution

Over 96% of clients rated us as their #1 partner for the predictability of execution as measured timely delivery and minimal surprises

100%

Commitment to
success

100% of clients said we bring a level of commitment to their success, openness and transparency that is superior to other firms

93%

Relationship experience

Client and Trianz teams enjoy our partnerships. Over 93% of our clients engaged us for repeat business, and over 80% of them referred us to other clients

In addition, over 90% of our engagements were delivered on time and within budget - with zero schedule and/ or change requests made clients.

Our Success Stories

TRUSTED BY BUSINESS & TECHNOLOGY LEADERS

Our collaboration with Trianz has been a learning experience for us primarily in terms of accurately identifying short-term tactical wins and long-term strategic objectives. Trianz has delivered the required transformation successfully.

Director of Product Development

A Leading Provider Of Identity-Based Data Security Services

Partnering with Trianz has been very fruitful for us. The team took care of everything – from establishing a roadmap to structuring a ROI model.

Director

Global Insurance Company

Partnering with Trianz proved to be beneficial for us in every way – right from achieving and tracking day-to-day deliverables, to complying with industry best practices.

Director, IT Operations

Payments Processing Major

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