Trianz has not only proactively addressed our business needs, but has also enabled self-service. CSAT surveys are now a delight to conduct!
Fortune 500 Engineering Services
Needed to assess erstwhile IT Service Management solution and address potential implementation gaps due to outdated processes after a then-recent acquisition.
Trianz first analyzed our ServiceNow environment, ITSM apps, hardware and software assets, CMDB and discovery, service catalog and integrations. It then documented the findings in a detailed gap analysis report. Solutions were classified into short- and long-term remediation goals to tap the complete potential of the ServiceNow application.
Our engagement with Trianz has now exceeded three years, and together we have delivered many significant initiatives in that time. Many of our successes could not have been achieved without our partnership. In many ways, Trianz has already put our products ahead of the curve.
The white glove approach, agility, and flexibility of the team helped us to tap opportunities in the ever-changing business environment.
Trianz team worked side-by-side with us to transform our sales operations. Now, we have complete visibility into everything from our supply chain to sales and pricing. Our partnership with Trianz has been exceptional.
The team at Trianz worked tirelessly to propose a system that overcame our business challenges. Rising to the occasion, they simplified our processes, enhanced the system and increased productivity. There’s no doubt; our ongoing success was enabled by our partnership with Trianz.
Trianz commitment to taking end-to-end ownership of developing the e-commerce web app is exemplary. Their dedicated involvement was key to us garnering the advantages of automated test suite development and manual testing