Trianz knew exactly what to do in terms of streamlining our incident and service request management process. The way Trianz provided for better, more efficient API-based interaction was exceptional.
We had an acute lack of visibility into our IT infrastructure and business applications. This limited our ability to assess the business impact of critical incidents.
By first assessing existing processes, tools, integration points, and data sources, Trianz resolved the knots in our complex business scenario. Preventive and corrective action was enabled with real-time insights into the business impact of critical incidents.